1. Introduction
Welcome to Airnizer Inc (“Company,” “we,” “our,” or “us”), a provider of HVAC services in New York City. By engaging our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

 

2. Scope of Services
Airnizer Inc offers a range of HVAC services, including installation, repair, and maintenance of heating, ventilation, and air conditioning systems. The specific scope of work will be outlined in a service agreement or estimate provided to the customer.

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3. Service Appointments
- All appointments must be scheduled in advance and are subject to availability.
- Customers must provide accurate information about their HVAC system and service needs when scheduling.
- If a customer needs to reschedule or cancel, no fee will be charged until the technician has arrived.

 

4. Pricing and Payment
- Service call fee rates: $200 per system for Brooklyn, Queens and Staten Island, $300 per system for Manhattan and Bronx. That includes up 1 hour of thorough check up per system.
- Service call fees paid by the customer will be deducted from the final repair, maintenance, or replacement cost of that particular system if the customer proceeds with necessary services on the same day when the technician offers the repair or maintenance. Alternatively, this fee will be deducted within 30 days after the visit if the technician is unable to complete the service the same day due to time constraints or lack of necessary parts and materials.
- Each additional hour of troubleshooting per system would be charged at the following rates: $150/hr for Brooklyn, Queens and Staten Island, $200/hr for Manhattan and Bronx. Troubleshooting charges are separate from service call fee and won't be applied towards final repair cost.
- Prices for services will be provided prior to conducting any services and are subject to customer approval before work begins. Estimates below or equal to $1,000 can be provided and approved verbally while estimates for over $1,000 would be sent electronically and need to be approved by the customer.
- Payment is due at the end of the visit upon completion of the job before our technician leaves the property.
- Each hour of delayed payment will be a charged same as for troubleshooting according to the pre-announced rates: $150/hr for Brooklyn, Queens and Staten Island, $200/hr for Manhattan and Bronx.
- Minimum labor charge is $450 for each job.
- We accept cash, checks, and Zelle with no fees. For card payments, an additional 4% processing fee applies. For ACH payments, a 1.5% processing fee applies.
- Parts/materials/equipment necessary for repair, maintenance, replacement or installation will be ordered/purchased only after parts/materials/equipment deposit from the client is received in full. 
- Any deposit made for parts/materials/equipment is non-refundable if client changes his/her mind to do repair, maintenance, replacement or installation after approving the estimate. Once the deposit is paid, the order for parts/materials/equipment is processed, and we are unable to cancel or return the items to suppliers unless items are defective. By proceeding with the deposit, you agree to these terms.
- The person ordering the service is responsible for payment. If the person ordering the service is not at the property during our visit, they need to ensure they are available by phone or text throughout the appointment time to discuss necessary repairs after the check-up, approve or decline the quote and make a payment. If we are unable to reach the person ordering the service, the person on-site (tenant or representative) Is obligated to make the payment at the end of the visit. The person ordering the service must ensure their representative is authorized to make financial decisions regarding any required repairs.

 

5. Warranties and Guarantees
- Airnizer Inc provides a 90-day warranty for parts replacement and associated labor. Warranty for parts is valid only if Airnizer Inc both provides new replacement parts and installs them for the client. Airnizer Inc does not provide labor warranty for replacement of parts provided by the client as well as Airnizer Inc is not responsible for quality of parts provided by the client. Parts warranty will be automatically voided if for any reason client chooses to replace parts on their own or hire different contractor for replacement of parts supplied by Airnizer Inc.

- For brand-new equipment installations, including ductless mini split AC and heat pump systems, PTACs, and WSHPs, we offer a 1-year warranty covering labor and materials.

- Warranty claims must be reported within the specified warranty period, and proof of service is required.

- The warranty does not cover issues caused by improper use, lack of maintenance, or unauthorized modifications.

- Additionally, Airnizer Inc shall be under no legal obligation to honor any warranty set forth herein unless the customer has paid all amounts owed under the applicable invoice.

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6. Warranty visits (Recalls)
- Airnizer Inc will respond to warranty-related service requests (recalls) within 10 business days of the customer reporting the issue.

- Recalls are limited to issues covered under the original warranty and do not apply to new or unrelated problems.

- If this issue was caused by the job we have previously performed on the system, then our warranty visit within the warranty period will be free. If it is a new issue unrelated to the job we have previously performed on this system or the system is working properly during our warranty visit, then the customer would be charged a service call fee in the amount quoted for the initial visit per each re-checked system, this amount will go towards the final repair cost of that particular system if needed.

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7. Customer Responsibilities
- Customers are responsible for ensuring the work area is accessible and free of hazards.
- Customers are responsible for ensuring that the service area is clear of personal belongings, valuables, or other items that could be damaged during the course of work.
- It is the customer’s responsibility to maintain their HVAC system in accordance with the manufacturer’s recommendations.
- Airnizer Inc is not liable for pre-existing conditions or issues unrelated to the work performed.

 

8. Damage Waivers
- Airnizer Inc is not liable for any damage to property caused by pre-existing conditions, including but not limited to faulty wiring, structural defects, or improper installations by a third party.
- We are not responsible for damage caused by unforeseen circumstances, such as weather conditions, power surges, or system malfunctions unrelated to our work.
- Any damage caused by failure to maintain the system, improper use, modifications or repairs performed by unauthorized third parties after our service is not covered.
- Customers agree to indemnify and hold Airnizer Inc harmless from any claims, damages, or liabilities arising from the use or misuse of the HVAC system.

 

9. Liability
Airnizer Inc is not liable for damages caused by delays, unforeseen circumstances, or factors beyond our control.
Our liability for any claim related to our services is limited to the amount paid for the specific service in question.

 

10. Termination of Services
Airnizer Inc reserves the right to refuse or terminate services if the customer violates these Terms and Conditions, engages in abusive behavior, or fails to make required payments.

 

11. Privacy Policy
Any personal information collected during the course of our business will be used solely for the purpose of providing services and will not be shared with third parties except as required by law.

 

12. Governing Law
These Terms and Conditions are governed by the laws of the State of New York. Any disputes shall be resolved in a court of competent jurisdiction in New York City.

 

13. Amendments
Airnizer Inc reserves the right to update or modify these Terms and Conditions at any time. Customers will be notified of significant changes.

 

14. Contact Us
For questions or concerns about these Terms and Conditions, please contact Airnizer Inc at:

Email: airnizer@yahoo.com
Phone: (929) 460-8641

 

By engaging our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.